FAQs
RETURNS:
As many Clover Displays products are custom printed, please check your product selection, dimensions, artwork and colours carefully before approving your artwork proof. We do not accept returns for a change of mind or for errors in artwork approved before printing.
If your product arrives damaged, is faulty, or does not match the approved artwork proof or the specifications on our website, please contact us so we can review the issue.
EXCHANGES:
Custom printed products cannot be exchanged due to a change of mind or an error in the product selection or approved artwork.
If a product is damaged, faulty, or differs from the approved artwork proof or product specifications, we will assess the issue and advise you of an appropriate remedy, which may include a repair or replacement.
WHAT IS THE PROCESS FOR RETURNS AND EXCHANGES?
Please email info@cloverdisplays.com.au with your order number, a description of the issue and clear photographs of the product. We will review your request and advise you of the next steps.
Please do not return the product until we have provided instructions. If a return is required, keep your postage or freight receipt and tracking details until the matter has been resolved.
WHO PAYS FOR SHIPPING RETURNS?
Change of Mind: Custom printed products are made to your approved specifications and cannot be returned or exchanged due to a change of mind.
Damaged, Faulty or Incorrect Products: Please email info@cloverdisplays.com.au with your order details and clear photographs before returning the product. We will review the issue and advise you whether a return is required and how to arrange it.
HOW LONG WILL IT TAKE TO GET A REFUND?
If a refund is applicable, we will process it after reviewing your request and, where necessary, inspecting the returned product. We will let you know once the refund has been processed. The time it takes to appear in your account will depend on your payment provider or financial institution.
For assistance, please email info@cloverdisplays.com.au with your order number and details of the issue.